Job Details
Spherion Nature Coast has partnered with the local Hernando County Sheriff's Telecommunication Center and we are looking for 3 - 5, 911 Call Takers to start their next training class.
H.C.S.O. provides an 18 week mandatory training class for all new hires.-
Spherion Opportunity:- 10-15 Week, Temp-To-Hire Career
Starting Salary: $18.21 per hour during training with an increase to $19.95 after training has been successfully completed
The ideal candidates will have strong ethics, are dedicated, reliable, and willing to learn and retain a multitude of information. You will be able to remain calm and focused when providing service to local citizens who call in with highly stressful or life threatening situations.
All qualified Spherion Candidates will be required to complete and pass the Hernando County Sheriff's Office CritiCall Test. This test is scheduled by invite only and coordinated through your Spherion Recruiter.
All serious applicants will be required to go through Spherion Staffing's application, interview and selection process, along with H.C.S.O.'s application, job preview, and CritiCall testing process as well.
Those selected to start will begin a 10 week training program, where you'll be responsible for learning their computer operating system, learn to screen general public and public safety personnel regarding Non-Emergency situations
Employees who qualify for permanent placement, will be converted and sworn in by H.C.S.O. and will then be required to complete the remaining 8 weeks of training for Emergency Situations
Working hours: 12 hour shifts require you to be flexible to work days, nights, weekends, & holidays as scheduled
Responsibilities:
Qualified Candidates Will:
Be flexible to work Days, Nights, Weekends, and Holidays as scheduled
Be willing to submit to an in-depth Criminal Background Check
Be willing to submit to a Drug Screening Process
Have the ability to use general office equipment: computer, phone, fax, scanner, copier, etc.
Have Intermediate to Advanced Computer skills
Have the ability to multitask using multiple computer monitors
Type 25+ WPM with 98%+ accuracy
Have the ability to interact effectively and to maintain a calm and professional demeanor with co-workers and the public
Have the ability to think clearly and logically under stress.
Have the ability to think quickly and react effectively in an emergency situation
Be skilled in gaining and maintaining control of a conversation
Be skilled in communicating
Be skilled in reading and understanding geographical maps
Be skilled in maintaining clear, concise, and accurate logs and records
Be skilled in accurately and rapidly processing requests for information, or direction from units in the field and /or supervisory personnel
Necessary Physical Abilities Needed:
Ability to communicate and annunciate clearly.
Ability to access, input and retrieve information from a computer.
Ability to sit for long periods of time
Acceptable eyesight (with or without correction)
Acceptable hearing (with or without hearing aid)
Environmental Conditions
Work inside under frequent stressful situations
Reasonable accommodations can/will be made for otherwise qualified individuals with a disability
Working hours: 8:00 AM - 5:00 PM
Skills:
Communication Skills: Ability to clearly and effectively communicate with callers in distress, emergency personnel, and other stakeholders. This includes active listening, clear speech, and concise information relay.
Calm Under Pressure: Capability to remain calm and composed in high-stress and emergency situations, providing reassurance and clear instructions to callers.
Multitasking Abilities: Proficiency in handling multiple tasks simultaneously,
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Qualified Candidates Will:Be flexible to work Days, Nights, Weekends, and Holidays as scheduledBe willing to submit to an in-depth Criminal Background CheckBe willing to submit to a Drug Screening ProcessHave the ability to use general office equipment: computer, phone, fax, scanner, copier, etc.Have Intermediate to Advanced Computer skillsHave the ability to multitask using multiple computer monitorsType 25+ WPM with 98%+ accuracyHave the ability to interact effectively and to maintain a calm and professional demeanor with co-workers and the publicHave the ability to think clearly and logically under stress. Have the ability to think quickly and react effectively in an emergency situationBe skilled in gaining and maintaining control of a conversationBe skilled in communicatingBe skilled in reading and understanding geographical maps Be skilled in maintaining clear, concise, and accurate logs and recordsBe skilled in accurately and rapidly processing requests for information, or direction from units in the field and /or supervisory personnelNecessary Physical Abilities Needed:Ability to communicate and annunciate clearly.Ability to access, input and retrieve information from a computer.Ability to sit for long periods of timeAcceptable eyesight (with or without correction)Acceptable hearing (with or without hearing aid)Environmental ConditionsWork inside under frequent stressful situationsReasonable accommodations can/will be made for otherwise qualified individuals with a disability
experience
0-1 years
skills
Communication Skills: Ability to clearly and effectively communicate with callers in distress, emergency personnel, and other stakeholders. This includes active listening, clear speech, and concise information relay.Calm Under Pressure: Capability to remain calm and composed in high-stress and emergency situations, providing reassurance and clear instructions to callers.Multitasking Abilities: Proficiency in handling multiple tasks simultaneously, such as speaking with a caller, typing information, and coordinating with emergency responders.Problem-Solving Skills: Quick thinking and the ability to assess situations accurately to provide appropriate guidance and support.Empathy and Compassion: Sensitivity to the emotional state of callers, providing support and understanding while gathering necessary information.Attention to Detail: Keen eye for detail to accurately record information and follow protocols without missing critical data.Technical Proficiency: Familiarity with computer-aided dispatch systems, telecommunication equipment, and other relevant technology.Knowledge of Emergency Protocols: Understanding of local, state, and federal emergency response protocols and procedures to ensure appropriate actions are taken.Geographical Knowledge: Familiarity with the local area to provide accurate location information and directions to emergency responders.Stress Management: Ability to manage personal stress and prevent burnout, ensuring ongoing effectiveness in a demanding role.Teamwork: Ability to work collaboratively with other call takers, dispatchers, and emergency personnel to ensure a coordinated response.Cultural Competency: Understanding and respect for diverse backgrounds and cultures to effectively communicate with all callers.Training and Certification: Completion of required training programs and certifications specific to 911 call taking, such as Emergency Medical Dispatch (EMD) certification.
qualifications
Strong Communication Skills: Ability to clearly and effectively communicate with callers in distress, emergency personnel, and other stakeholders. This includes active listening, clear speech, and concise information relay.Calm Under Pressure: Capability to remain calm and composed in high-stress and emergency situations, providing reassurance and clear instructions to callers.Multitasking Abilities: Proficiency in handling multiple tasks simultaneously, such as speaking with a caller, typing information, and coordinating with emergency responders.Problem-Solving Skills: Quick thinking and the ability to assess situations accurately to provide appropriate guidance and support.Empathy and Compassion: Sensitivity to the emotional state of callers, providing support and understanding while gathering necessary information.Attention to Detail: Keen eye for detail to accurately record information and follow protocols without missing critical data.Technical Proficiency: Familiarity with computer-aided dispatch systems, telecommunication equipment, and other relevant technology.Knowledge of Emergency Protocols: Understanding of local, state, and federal emergency response protocols and procedures to ensure appropriate actions are taken.Geographical Knowledge: Familiarity with the local area to provide accurate location information and directions to emergency responders.Stress Management: Ability to manage personal stress and prevent burnout, ensuring ongoing effectiveness in a demanding role.Teamwork: Ability to work collaboratively with other call takers, dispatchers, and emergency personnel to ensure a coordinated response.Cultural Competency: Understanding and respect for diverse backgrounds and cultures to effectively communicate with all callers.Training and Certification: Completion of required training programs and certifications specific to 911 call taking, such as Emergency Medical Dispatch (EMD) certification.
education
No Degree Required