Job Details
Do you have a passion for helping others? Are you looking for a supervisory position that values integrity and teamwork? If so, you ll fit right in with Spectrum s Credit Services (Collections) team!You will be responsible for the supervision of personnel supporting Credit Services and its various sub-functions. Consistently coaching representatives on the keys to delivering consistently accurate and timely results in the performance of their duties.LOCATION1600 Dublin RoadColumbus, OH 43215BE PART OF THE CONNECTIONAs aCredit Services Supervisor, your focus is the supervision of personnel supporting Credit Services and its various sub-functions. You ll coach representatives on the keys to delivering consistently accurate results. It ll be a highly collaborative team environment, colleagues supporting customers as well as each other!ESSENTIAL RESPONSIBILITIES OF THE POSITIONActively and consistently support all efforts to simplify and enhance the customer experience.Provide overall supervision and management to Credit Services support personnel.Ensure that departmental standards regarding courtesy and productivity are maintained.Provide regular coaching and development to staff to maximize productivity.Resolve internal and external customer escalated situations.Provide statistical reporting for leadership to communicate department productivity and effectiveness.Motivate staff to reach daily and monthly management objectives.Hire, evaluate, coach and counsel personnel in the performance of their duties.Utilize strong knowledge of customer account information.Perform other duties as requested by manager.WHAT YOU LL BRING TO SPECTRUMRequirementsRelated Work Experience:6+ years experience with ICOMs/CSG billing systemsEducation:Bachelor s degree or equivalent experienceKnowledge, Skills and AbilitiesAbility to read, write, speak and understand English.Ability to communicate verbally and in writing in a clear and straightforward manner.Ability to plan, prioritize and organize effectively.Ability to supervise and motivate others.Effective time management skills with the ability to problem solve.Ability to develop process documentation.Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.).Knowledge of cable television products and services.Knowledge of general accounting and billing procedures.SPECTRUM CONNECTS YOU TO MOREDynamic Growth: The growth of our industry and evolving technology powers our employees careers as they move up or around the companySupportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideasLearning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic careerTotal Rewards:See all the ways we invest in you at work and in life ( now, connect a friend to this opportunity orsign up for job alerts ( !CCO400 2024-34840 2024Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensivepay and benefits ( package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. ( You Are Matters HereWe re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (