Job Details
The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative will cover all aspects of the front office when General Manager is not present. I. Position Responsibilities: Essential Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner Ensures reservations are taken correctly and courteously Must be proficient in computer operating system Available at all times to deal with guest issues in a professional manner Notify General Manager or equivalent immediately of any guest, employee, or cash concerns Supervise property staff as needed Ensure compliance of safety and security standards Reports to Market Manger in General Manager absence Responsible for bank deposits in General Manager absence Identify and follow up on life/safety issues and inspection issues Notify General Manager or equivalent immediately of any safet...Guest Service, Representative, General Manager, Guest, Operations, Retail, Skills