Job Details
Job Type
Description
The Operations Support Specialist collaborates across departments to facilitate the successful servicing of our customers. They will communicate directly with drivers, customers, and operations leaders to make changes to the service schedule, optimize routes, and add in any service changes requested by the customers.
Requirements
Operations Support Specialist Responsibilities:
- Act as the first point of contact for field employees for route issues
- Relay waste hauler concerns and requests as they come in to optimize collaborative relationships
- Work with Ops Supervisors to create and update routing schedules and update current properties for each truck
- Track driver's daily routes to ensure all scheduled properties are serviced and routes are traveled as assigned
- Communicate with field employees to remind them of time restrictions, route status, and other safety-related issues
- Promote safe working conditions
- Implement new customer stops and add on services into the existing schedule
- Notify operations immediately of time-sensitive customer requests and any missed stops/pickups
- Contact waste haulers and properties regarding missed pickups and resolution, providing written confirmation as a follow-up
- Check on any outstanding service issues to ensure the completion
- Provide customer service via telephone, and/or emails and when necessary, refer them to the proper department
Must-Have
: - Excellent written and interpersonal communication skills
- Experience writing a schedule, routing service employees, and dispatching
- Ability to meet tight deadlines and juggle multiple priorities
- Intermediate skills in MS Office and related business systems preferred
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
The start time is
6 am Mon-Friday Job Type: Full-time
Salary: From $25.00 per hour benefits:
- 401(k)
- Dental Insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday