Job Details
Join Reynolds Consumer Productsand Drive Your Career across a world of opportunities! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. If you are looking to build a strong career, we have an opportunity for you! We are searching for an IT Site Support Technician I to join our team located at our facility located in Lake Forest, IL.
Your Role:
As an IT Site Support Technician, you will be responsible for providing operational support including all computing devices, peripherals, and common applications. We embrace and accept individual experiences and backgrounds to achieve a diverse and inclusive workplace.
You will have the opportunity to:
- Provide support for a manufacturing and warehouse environment as well as a corporate office.
- Perform root cause investigations, and train personnel on technology use.
- Provide support for network, printers, and servers.
- Manage all aspects of break/fix and service requests assigned to their area of responsibility including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs.
- Provide assistance on projects with direction from the Project Lead or other technical experts.
- Responsible for execution on small projects or leading technical portions of projects for sites they are directly responsible.
- Lead root cause investigation on impacted area of responsibility.
In this exciting role, you will collaborate with people at all levels of the organization and will ensure that our facility's technology systems are operating correctly so that we may continue to innovate. We strive to build a diverse, inclusive, and talented workforce who will contribute to the Company's vision, mission, and goals.
You will love it here if
- You pay great attention to details
- You have a strong technical aptitude
- You are an expert problem-solver
- You are independent but enjoy working with a team
We need you to have:
- High School diploma or equivalent.
- Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.
- 7+ years' experience installing network devices and troubleshooting related issues.
- 3+ years' experience implementing and supporting a variety of computing devices and peripherals.
- 3+ years' experience troubleshooting local server and network related issues.
- Experience in Microsoft SCCM or similar tool to deploy computing device images and applications.
- Moderate understanding of common business processes and functions that leads to sound IT recommendations.
- Ability to travel (25%).
Icing on the cake:
- Computer Science Bachelors degree.
- Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.
- Experience using IT related tools; SCOM, Nagios, Netcool, Nedi, Active Role Server, etc.
- Experience supporting a manufacturing, warehouse, and corporate headquarter environment.
- Experience using project management tools and methodology.
Want to know more? Check out our website or connect with us on LinkedIn!
Apply today to join a fast-growing innovative company!
Not a good fit but know someone who is? Please refer them!
Local candidates only, no relocation assistance available
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