Job Details
Job Description:
Pay Range $25hr - $30hr
- Update DC Sheet/Inventory.
- Update DC Portal.
- Server OS installation.
- Server Configuration.
- Update Firmware, BIOS and drivers etc.
- Vendor co-ordination for hardware issue.
- Share Logs with Vendor for hardware issue.
- Vendor Escorting in DC.
- Parts received and return.
- Server Mounting.
- Server Movement.
- Rack Movement.
- Prepare Gatepass for Device Movement.
- Escorting Vendor in MUX Room.
- Coordination with Network Team.
- Network Connectivity.
- Coordination with Teams (VM, Storage, Backup & Unix).
- Maintain DC Store (Server Part Only).
- Coordinate with Custom for Material inspection.
- Coordinate with Logistics Team.
- PO and Invoice status check.
- Maintain Authorization Sheet (DC, MUX & Fire Proof Safe).
- MUX room cleanup.
- DC cleanup.
- Check and maintain Power and Cooling in DC.
- Labeling on Racks and Devices.
- Client servers issues.
- provide Recording Backup as per admin request.
- Tape Movement to Fire Proof Safe.
- TS Installation.
- TS Configuration.
- PDU Installation.
- Reports.
- Remedy and Tasks.
- Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes.
- Collate audit findings, analyse the same and prepare reports on the findings.
- Support to the LoB HR to come up with an action plan based on the audit finding.
- Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance.
- Prepare reports periodically for the CoE review with the Senior Management.
- Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics.
- Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required.
- Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoE.
- Share reports with the supervisor for review and circulation to relevant stakeholders
- Provide inputs (if any) on improving the current reports.
- Study the HR plan and understand requirements from the CoE.
- Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review.
- Provide recommendations to the supervisor on the design / change of HR processes basis their implications in Client context, best practices through competitor analysis and research material available.
- Pilot and test the new process; Prepare training material, support socialization of the same across Business Units.
- Coordinate with the LoB HR and Business leaders to enable rollout of the new processes.
- Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes.
- Respond to customer queries as and when required and escalate to supervisor when required.
Soft Skills:
- Strong written and verbal communication skills.
- bility to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong customer service skills.
- bility to interact with customers so as to ensure that the service is polite, efficient and responsive.
- Must be detail oriented and self-motivating , self-starter with ability to work on their own initiatives.
- To work through issues analytically to a successful conclusion.
- Flexibility with respect to time - client deliverables need to be met with a Can do attitude.
- Excellent problem solving / quantitative/ analytical skills.
- Experience of managing and leading a geographically and culturally diverse team
Desired Experience:
- Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations).
- Strong Microsoft Office skills (Outlook, Word, and Excel).
- Thorough understanding of Outlook's calendaring tool.
- Understanding of Exchange functional accounts and how they are used within Microsoft technologies.
- Teamwork.
- Technical Expertise.
- Interpersonal Effectiveness.
- Concern for Order and Quality.
- Desk side Support Management.
- Customer Relationship Management.
- Vendor Relationship Management.
- Project Management.
- SLA Management including Incident, problem, Configuration, Service request etc.
- Daily review with the Country Managers.
- Periodic reviews with Customer and Vendors.
- MIS and Reporting.
Other Skills / Experience:
- Ideal candidate would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.
- Management of the Region.
- significant travel is expected on the job - hence should be willing to work in such a role.
- Location of work will be the client offices in the respective geography / location. Flexibility in relocation based on job requirements will be desired.