Job Details
Location:
Cafe Manager in Lafayette, LA at Books-A-Million, Inc. **Location:**
**Experience:**
Not Specified **Job Description**
**Reporting to the General Manager, the Caf Manager is responsible for ensuring the ongoing success of the caf and its operation.**
**Roles and Responsibilities**
* Adhere to the daily responsibilities of the barista position and Shift Lead
* Provide exceptional and prompt Customer Service.
* Craft Beverages according to our quality standards and ensure standards stay in place.
* Must comply and ensure compliance of Food and Safety requirements
+ Complete on-going, daily and weekly cleaning of food surfaces, machinery and utensils, and customer areas.
+ Maintain store standards to comply with policies, directives, and local Health Department codes
* Ensuring daily use of the Cafe Communication Binder.
* Maintain Visual Merchandising guidelines for all Caf related merchandise.
* Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
* Based upon inventory findings, complete the caf supply order to maintain adequate stock levels.
* Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Caf and Bookstore.
* Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
* Maintain Cafe Conditions according to company standards at all times of the day.
* Reviews operational reports and records to monitor stores sales and profitability, manage payroll budgets, and ensure adherence to Company policies and procedures.
* Create the caf weekly schedule and submit to the GM 2 weeks in advance
* Interviewing and selecting caf personnel in accordance with the GM
* On-board planning and execution of all training of baristas to the company standard
* Community engagement to drive sales and events.
* Manage all caf personnel to adhere to all BAM standards and caf initiatives to include coaching to improve performance.
+ All corrective actions should be coordinated with the GM.
* Responsible for executing orders and inventories and receiving
* Delegating/performing the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
**Job Requirements**
**Qualifications and Education Requirements**
* Must be able to work a flexible schedule, up to 40 hours per week
* High school diploma or equivalent
* Previous Caf experience preferred
* Basic Excel knowledge
**Preferred Skills**
* Strong verbal and written communication skills in a supervisory role.
* Ability to multi-task.
* Ability to learn and operate multiple caf machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.
* Demonstrated customer service skills.
* Cash handling skills.
**Physical and Environmental Requirements**
* Must be able to sit at a computer or desk for extended periods of time.
* Must be able to stand for extended periods of time.
* Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
* Must be able to lift objects up to 25 lbs. with or without assistance.
* Must be able to communicate using speech, sight, and sound with or without assistive device.
* Must be able to stand, walk, stoop or crouch while performing daily activities of the job.