Job Details
Overview:
Building our Future Together. FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXIs foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXIs innovations lead the way! Wont you join us?
Position Summary
Answers incoming calls and e-mails from consumers, customers and sales reps to take orders, answer inquiries, address complaints, troubleshoot problems, and provide product information. Lead and direct shipping department activities to ensure customer requirements are met. This role sits at our Spencerville, OH Plant location.
Responsibilities:
- Professionally responds to (Internal and External) customers, and sales representatives by telephone and e-mail inquiries
- Researches required information using available resources (EDI, e-mails and SAP)
- Provides customers and sales reps with product and service information
- Organizes and keeps records of customer transactions, inquiries, complaints, comments, and actions taken
- Identifies, prioritizes, and resolves issues and escalates if necessary
- Communicates delivery times, issues, and customers concerns
- Completes order entry, quoting, updating customer files and daily reports
- Communicates and distributes orders to scheduler
- E-mails to follow up outbound deliveries with customers and carriers
- Daily meetings with Production, Scheduler and Shipping
- Processing and review of P.Os for new products
- Release analysis process
- Stops shipment and production to correct quality problems
- Environmental aspect and impact awareness
- Report any inconsistency or nonconformance on the product and participate in the corrective/ preventive actions process
- Cross-train in other office duties such as Account Payables, Inventory, etc
Qualifications:
- Knowledge in Microsoft Office and Excel
- Excellent data entry skills required
- Possesses a sense of urgency and takes ownership of assigned projects.
- Demonstrates the ability to anticipate the needs of the customer and sales representatives, proactively resolving their need
- Proficient in English with excellent verbal communication and written skills
- High school Diploma or equivalent required
- Possesses the ability to work independently and be counted on to complete assigned projects in a timely manner, and multi-tasking ability
Benefits Summary:
We offer a competitive salary and an excellent benefits package, including medical, dental and vision insurance, basic and optional life insurance, short- and long-term disability protection, a 401(k) plan with company match, tuition assistance, paid family bonding leave and flexible spending accounts.
Our Commitment to a Diverse Workforce:
FXI is an Equal Opportunity Employer. FXI does not discriminate in employment matters on the basis of race, color, religion, gender identify or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or based on any individuals status in any group or class protected by applicable federal, state, or local laws. We support workplace diversity. We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
FXI is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FXI via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FXI. No fee will be paid in the event the candidate is hired by FXI as a result of the referral or through other means.
For applicants based in the following states: CO, CA, NY, & WA: Please reach out to our Talent Acquisition team, ...@fxi.com for additional salary information on this role.
Key words:
#LI-Onsite