Job Details
The Customer Services Representative is responsible for increasing customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely, and meaningful information. They will provide higher level support to members inquiries and issues as they utilize the KP Plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines. Essential Responsibilities:Available to handle member inquiries regarding:Member Core:Facility Inquiry, Web Support, Promote KP. Org, Order ID Card, Complaint, ID Card Inquiry, Service Review. Member Advance:Eligibility Inquiry, Benefit Inquiry, General, Complaint, Correspondence Inquiry, Add/ Remove Dependent, Service Review, New Member Experience, Internal Regional Request, IVR Defaults. Medicare:(For up to two (2) regions)Premium Billing Enterprise:Billing Inquiry, Make Payment, Complaint, EFT Inquiry, Genera...Customer Service Representative, Customer Service, Representative, Member Service, Retail, Healthcare, Skills