Job Details
Operations Support Specialist, Claims - CH10KN
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
WORK HOURS:
Monday - Friday 8:30 AM - 5:00 PM ET. May require occasional overtime.
This is an
in-office position
in our Hartford, CT location.
WHAT ARE THE RESPONSIBILITIES OF THE POSITION?
Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon needUtilizing claim systems and equipment to correctly process incoming and outgoing correspondenceAssigning or reassigning claim tasks or customer transactions to appropriate partyCreating or updating professional correspondence including appropriate documentation within claim filesHandling inbound and outbound calls professionally and with empathy to respond to customers' needs; may assist contact centers one day per week or as needed based on the broader organization demandsEntering and/or assigning new claim lossesPerform other duties as assignedManaging daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delaysDemonstrating accountability by accepting and applying feedback receivedCommunicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process requestConsistently providing professional, reliable, and prompt service; maintaining a positive attitudeMaking decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve othersParticipating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPSEmbracing all Hartford Behaviors: Be Courageous, Break Through and Better the ExperienceTECHNICAL/FUNCTIONAL SKILLS/QUALIFICATIONS:
High school graduate or equivalent certification. 4-year college degree preferredProficiency with Microsoft Office toolsAbility to lift 20lbsProfessional DemeanorEffective Communication SkillsStrong Customer Service OrientationTime Management and Organizational SkillsWork independently or collaborate effectively when neededSteppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision MakingWHAT ELSE CAN YOU TELL ME?
Job performed fully on site for the first 90 days with opportunity for occasional remote work up to 3 days per week after training period.
How We Focus on Your Wellbeing:
Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.19 days paid time off in your first full year and Paid HolidaysTuition reimbursement
- up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements)Student Loan Paydown Program
- eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month - with a lifetime maximum up to $10,000 - as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan fasterPaid volunteer opportunities
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$40,685 - $61,027
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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