Job Details
You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you ll have access to competitive benefits including a fresh perspective on workplace flexibility.Position Purpose: Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.Remote but must reside in North Carolina.Bilingual in Spanish highly preferred.Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely mannerMitigates and prevents complaints from being escalated to resolve in initial contactServes as the front-line resolution advocate on various member and/or provider inquiries, requests, or concernsResolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolutionMaintains performance and quality standards based on established contact center metricsProvides customer service in a high pace contact center environment over the phone, via live chats and emailsDocuments all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applicationsRemains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliancePerforms other duties as assignedComplies with all policies and standardsEducation/Experience: Requires a High School diploma or GED.Entry-level position typically requiring little or no previous experience.Experience interacting and multitasking using multiple systems and programs simultaneously preferred.Pay Range: $15.68 - $22.54 per hourCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.