Job Details
Desktop Support Technician - Federal Way, WA
Monday - Friday8am-5pmProjected projected to run through mid November
Job Summary
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.Provide support to client identified VIPsResponds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.Perform Install/Move/Add or Change (IMAC) activities.Perform all assigned desk-side support activitiesDisplay outstanding technical and professional services skills at all timesMeet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelinesProactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repairUnderstands and follows all documented service operations policies and procedures.Other duties or certifications may be assigned to meet business needs
Requirements
Education and Experience:
Typically requires technical school certification or equivalent of 1-2 years of relevant experienceKnowledge of relevant software and hardware systemsMay require additional customer-specific certifications or training as required
Skills
Excellence in communication and customer-facing skillsStrong oral, written and interpersonal skillsAbility to follow instructions and processes with minimal instructionAbility to lift and or move various computer equipment up to 50 lbs.Must own a basic repair kitAdditional requirements may exist if offer of employment is extended
Additional Information
All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.F2OnSite supports and adheres to all state laws regarding background checks.This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
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