Job Details
SYSTEM MAINTENANCE NOTICE
Thank you for your interest in our job openings. Please be aware that our system will undergo maintenance from June 18th to 21st. Take this opportunity to enjoy the outdoors and revisit our careers page on June 24 to apply for our exciting positions!
Job Description
We are looking for an enthusiastic and dedicated Customer Experience Specialist to join the Customer Experience team for the Outdoor Performance platform. The Outdoor Performance strategic priorities are to be consumer-first focused, lead with the power brands, and invest inward. The Customer Experience team will be part of the Global Commercial organization and will drive growth in the Outdoor Performance business by winning customers and channels, while finding efficiency in a consolidated commercial management structure.
As the Customer Experience Specialist, you will be responsible for various tasks to support the accuracy, flow, and on-time delivery of customer orders. You will become proficient in systems and tools used to maintain customer records and process orders. You will be responsible for maintaining the accuracy of customer records and the application of pricing and terms to customer orders. You will research and troubleshoot issues impacting order flow and support the customer experience team in identifying systematic and process related solutions to improve the overall customer experience.
This position reports to the Customer Experience Operations Manager and is based in Logan, Utah.
As the Customer Experience Specialist, you will have the opportunity to:
Become proficient in systems and tools used to enter and process customer orders.
Maintain accurate customer records in systems and tools.
Ensure the accuracy of pricing, terms, and conditions applied to customer orders.
Develop automated solutions to improve order flow.
Conduct research, troubleshoot problems, and streamline processes to continuously improve the customer experience.
Train Customer Experience team members on system and tool capabilities.
Support the Customer Experience team in a variety of projects and tasks as needed.
You have:
2+ years experience in customer support role
Excellent analytical and communication skills
Attention to detail and a self-starter mentality
Proficiency in Microsoft Office, with emphasis on Excel and CSV
Customer focused drive to take on diverse projects and initiatives
You might have:
Pay Range:
$20.63 - $29.09
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
Thank you for your interest in our job openings. Please be aware that our system will undergo maintenance from June 18th to 21st. Take this opportunity to enjoy the outdoors and revisit our careers page on June 24 to apply for our exciting positions!
Join our talented team! Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers. Our culture centers on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience.
Vista Outdoor is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here:
If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ...@vistaoutdoor.com . Please note that this email address is for accommodation purposes only. Vista Outdoor will not respond to inquiries for other purposes.