Job Details
Position Summary:
Gardena. CA
Call Center Customer Service Agents wanted Earn up to $23.00/hr. (includes an hourly Base Salary + Performance Bonuses)-Great Career Opportunity with a stable and reputable company!
We are a successful automotive dealership looking for dynamic, energetic, career-oriented professionals who are masters of influence and love working on the telephone. You will be working in an Inbound/Outbound call center that schedules appointments for our Service Department. No cold calling!
Call Center Agent Job Overview:
You will answer incoming calls from customers who want to schedule service, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the services we offer and will be responsible for assisting them in scheduling an appointment over the phone. You will also inform customers of the services required and project a professional company image through voice interactions.
Qualifications:
Requirements of the Call Center Customer Service Representative
- Proven customer service experience (minimum 1 3 years).
- Demonstrate excellent phone and verbal communication skills.
- Past experience with heavy inbound and outbound calls (no cold calling required).
- A highly professional approach and appearance.
- MUST speak clearly and have a pleasant phone manner.
- A demonstrated dedication to customer service.
- The ability to instantly build rapport with clients.
- Being organized, self-disciplined, and a quick learner.
- Must be able to work a flexible schedule with some Saturdays (40 hours per week).
Responsibilities:
Call Center Agent Job Responsibilities and Duties:
- Answer incoming calls and respond to customers emails
- Management and resolve customer complaints
- Recommend additional upcoming services
- Identify and escalate issues to supervisors
- Provide service and appointment information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned
We offer the Call Center Customer Service Representative:
- Earn up to $23/hr. (Hourly base salary + performance bonuses).
- Great company benefits!
- A clearly defined career path designed for personal and professional growth.
- The opportunity to work with successful and passionate people in an exciting yet relaxed atmosphere.
- This position involves making inbound and outbound calls. No cold calling!
You must be able to pass a drug screening. We are an Equal Opportunity Employer.
We look forward to speaking with you!
www.dealer-fx.com/Blueprint