Job Details
Job Description
Reports to: Store Management
Position Overview
The sales associate is responsible for maintaining store standards and delivering a positive customer experience. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
Customer Experience
* Greets customers immediately upon entering the store with a smile and sincere non-business like greeting* Creates a positive first impression for the customer through an energetic attitude and adhering to dress code* Creates a sparkling clean and organized environment by maintaining store standards and cleanliness* Provides customers with current relevant information about the product* Provides quality service in the fitting rooms, follows up with customers in a timely manner and maintains cash wrap cleanliness* Provides efficient service at the cash wrap, offers Gift Cards, maintains cash wrap cleanliness and captures customer information in the database* Sincerely thanks all customers for shopping as they exit the store
Cooperation & Dependability
* Satisfactorily completes all duties as assigned by management* Is punctual and adheres to designated work schedule* Is flexible and works well with peers and management to accomplish duties* Demonstrates a sense of urgency to maintain visual standards within their assigned zone* Follows GUESS Policies and Procedures 100%* Performs housekeeping duties as required
Miscellaneous Responsibilities
* Participates in and attends all store meetings and other related functions* Represents a positive attitude toward the merchandise and the company* Participates in all inventories* Assumes and completes other duties as assigned by store management* Some heavy lifting in excess of 30 pounds* Scheduled shifts may require standing for a minimum of eight hours