Job Details
Provide GREAT customer service, anticipating and exceeding the needs of our customers. Exhibit flexibility, sensitivity, and respect, maintaining a working relationship with all team members. Answer and dispose of all incoming telephone calls via appropriate transfer, answering FAQ, taking a message, or following-up and returning calls; routinely check the queue to monitor calls holding. Maintain, process, and manipulate data on a personal computer/mainframe using word processing, data base, and spreadsheet software. Responsible for scheduling and coordinating appointments; blocks and unblocks schedules; documents and makes calendar changes; monitors schedules for overbooking; follows-up on missed appointments. Operate multi-line phone switchboard and contact center application. Tabulate and report calls; make and report appointment confirmation calls. Perform work of a confidential nature. Exhibit professional demeanor at all times while representing the University. Demonstrate and pr...Call Center, Assistant, Student, Technology, Education, Computer