Job Details
NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.Position Summary:We have an exciting opportunity to join our team as a Bed Utilization Representative, Evening Shift - Mineola. In this role, the successful candidate supports efficient patient flow through timely placement of patients from all portals of entry, in addition to patients transferred from both NYU Langone Health and external facilities. Collaborates with the Bed Utilization RN Coordinator, in addition to supportive service departments, to manage bed availability & optimize bed utilization. Serves as a liaison for all operational issues related to appropriate patient placement in partnership with all staff.Job Responsibilities:Assesses bed availability and assigns clean beds timely at the appropriate level of care requested to new admitted patients, outpatient extended recovery patients, upgraded/downgraded patients, inter & intra-unit patient transfers, in addition to intra facility and external patient transfers according to established protocols. Assigns each Medicine service patient to a team when bed is assigned. Communicates patient assignment to applicable Medicine team & Medicine Attending Physician.Performs other duties as assigned.Assists department manager with orientation and training of new employees. Works with leaders to identify staff training improvement opportunities.Keeps current with departmental communication distributions and adheres to departmental policies and procedures. Provides timely and appropriate responses to all inquiries related to patient placements.Identifies workflow process improvement opportunities. Provides input regarding performance improvement action plans.Exhibits excellent and professional customer service skills during all telephone and face-to-face contacts with patients, providers, leadership, and colleagues.Monitors elective patient admission bed requests generated by physician/designee. Notifies physician/patients of bed availability. Coordinates daily bed management workflow in conjunction with leadership to facilitate efficient patient placements.Reviews and identifies variances in EMR provider bed requests relative to appropriate patient class, level of care/accommodation code, provider name, and service. Works in collaboration with the Bed Utilization RN Coordinator/designee to reconcile bed request variances and to prioritize patient placements. Enters accurate patient placement updates in EMR as needed.Minimum Qualifications:To qualify you must have a high school diploma or equivalent, required. Excellent communication (both oral and written), interpersonal skills required.1-2 years customer service experience in healthcare or a related setting required.Strong administrative and organizational skills. Excellent communication and interpersonal skills. Ability to multitask and maintain strong attention to detail.Preferred Qualifications:Associate's Degree in Business Administration, Healthcare Administration or other health related field, preferred.Patient placement & bed assignments in an acute care hospital preferred. Knowledge of EMR systems preferred.Certified Healthcare Access Associate, preferred.Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.If you wish to view NYU Langone Hospital-Long Island's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit for more information.NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $52,127.07 - $60,206.57 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.To view the Pay Transparency Notice, please click hereNYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.Minimum Salary: 52127.07 Maximum Salary: 60206.57 Salary Unit: Yearly