The Executive Casino Host position is responsible for developing and maintaining valuable relationships with VIP players through marketing measures and exceptional customer service skills. In addition, this position is responsible for helping train, develop, educate, and evaluate the Casino Host team. ESSENTIAL DUTIES AND RESPONSIBILITIES - The following and other duties may be assigned as necessary: Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events. Complete daily and weekly schedules for Casino Ho...Casino, Executive, Customer Service, VIP, Business Services, Team Member, English
Penn National Gaming - Penn Entertainment
07/05/2024
Riverside,MO