Job Details
** Front Desk Associate for Medical Offices - Peachtree Immediate Care (Cartersville, GA)**
**Job Category****:** Front Desk **Requisition Number****:** FRONT001969 Showing 1 location **Job Details**
**Description**
**Front Desk Associate - Full Time (Cartersville, GA)**
CRH Healthcare, headquartered in Atlanta, GA, is a patient-focused operator of urgent care centers in the Southeast US region. CRHs centers are open seven days a week and provide walk-in care for injury, illness, and minor emergencies as well as family care.
This position reports to the Director of Operations and is responsible for greeting patients and setting the initial tone for the patient experience.
**Primary Responsibilities:**
* Greets patients and visitors in the waiting area in a friendly, prompt, and helpful manner.
* Checks in patients and updates necessary information in patients profiles.
* Promptly answers incoming phone calls.
* Responsible for daily collection of copays and other forms of payment.
* Calls insurance companies and others to verify patient coverage for treatment.
* Maintains and ensures the cleanliness of patient waiting areas.
* Assists patients with ambulatory difficulties, including obtaining wheelchairs and providing assistance with walking.
* Responsible for administrative duties including, but not limited to, managing petty cash and completing end-of-day (EOD) reports.
* Performs additional duties as necessary.
**Key Requirements:**
* High school diploma or equivalent.
* One (1) year of front desk experience in a customer service-related setting, healthcare strongly preferred.
* Ability to work weekday and/or weekend shifts as needed.
* Ability to work 10 to 12-hour shifts as determined by location.
* Strong customer service and problem-solving skills.
* Basic computer skills, working knowledge of Microsoft Office Suite, and familiarity with electronic medical records.
* Detail-oriented with excellent interpersonal communication skills.
* Ability to escort or transport patients by wheelchair or stretcher when needed.
CRH Healthcare provides a professional work environment, a strong clinical support organization, and a competitive compensation and benefits package.
CRH Healthcare an equal opportunity employer: M/F/D/V
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