Job Details
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.Responsibilities:Answer phones and respond to emails in a courteous and timely mannerPerform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.Respond to customer issues and questions in a timely mannerProvide Service 2.OD to internal and external customersAs needed, may assist with general office duties such as mailing, filing and copyingScan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer systemQualifications:High School diploma or equivalent preferred1 year of customer service experience, preferably in the transportation industryStrong attention to detailExcellent written and verbal communication skillsProficiency with Microsoft OfficeAS400 experience preferredAbility to handle multiple request and priorities in as fast-paced environmentDemonstrated aptitude for quickly learning new systems and processesWorking Days:Monday,Tuesday,Wednesday,Thursday,Friday,Working Shift:AM / PMWork Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:Great Health Benefits including a Zero premium medical plan for employee only coverageShort Term & Long Term DisabilityFlex Spending Accounts401k Retirement plan with company match and additional company annual discretionary match opportunityLife InsuranceWellness ProgramTuition Reimbursement for Drivers and TechniciansTraining and growth opportunities to build a careerWe prioritize our OD family of employeesAbility to advance through our promote from within philosophyNational Career Opportunities Available at our 250+ service centersOld Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.