Job Details
**Job Location**
Wilmington, NC
**Benefits**
NA **Minimum Qualifications**
**Minimum Education/Training:**
High School Diploma or equivalent
**Minimum Experience****:**
One year of cash handling and customer service required.
**Preferred Qualifications**
**Preferred Education/Training, Experience, Skills****:**
Associates Degree in Accounting or Business preferred.
**Position Description**
**DEFINITION:**
To perform clerical customer service duties in support of college registration activities involving
serving as a cashier, handling student complaints, providing information and maintaining related financial records.
**SUPERVISION RECEIVED AND EXERCISED:**
* Receives general supervision from supervisory or management staff.
* Exercises no supervision.
Duties & Responsibilities (Essential Functions):**ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:**
*Essential and other important responsibilities and duties may include, but are not limited to, the following:*
**Essential Functions:**
Perform general cashiering duties for the college; receive student tuition and fees; issue parking
decals; issue receipts; issue refunds as required; maintain necessary records and files of transactions; record all monies received on computer terminal; maintain cash drawer on a daily basis and balance the cash drawer at the end of each day by tender.
Provide assistance to students and the general public with inquiries and complaints; answer student complaints regarding registration fees, delinquencies and refunds; identify customer service problems and conduct research; communicate results to students as appropriate.
Answer incoming telephone calls providing general information on college registration policies and procedures as required; and if needed refer calls to appropriate department personnel.
Assist with distribution of checks to students and employees.
Maintain petty cash fund; balance petty cash on regular basis.
Maintain parking ticket information.
Provide information to students regarding student health insurance.
Operate a variety of office equipment; input and retrieve data and text.
Assist with ID card production
Other duties as assigned.
**Other Important Functions:**
Perform a variety of general clerical duties including typing and proofreading a variety of documents.
Assist with shredding and disposing of outdated financial documents.
Perform related duties and responsibilities as required.
**QUALIFICATIONS:**
**Knowledge of:**
Basic customer relations techniques
Basic computer knowledge
Principles and procedures of record keeping
Basic mathematical principles
Procedures and practices involved with handling money, issuing receipts and balancing a cash drawer
English usage, spelling, grammar and punctuation.
**Ability To:**
* Learn to operations, services and activities of a customer service program.
* Respond tactfully and courteously with the public in answering student inquiries and referring complaints.
* Establish and maintain cooperative working relationships with those contacted in the course of work
* Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
* Work independently in absence of supervision
* Maintain a variety of records and files
* Maintain effective audio-visual discrimination and perception needed for:
- *Making observations*
- *Reading and writing*
- *Communicating with others*
- *Operating assigned equipment*
- *Handling varied tasks simultaneously*
* Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
* *Standing or sitting for extended periods of time*
* *Bending, stooping, climbing or lifting up to 50 pounds*
* *Operating assigned equipment*
* *Handling varied tasks simultaneously*
* Maintain mental capacity, which allow the capability of:
* *Making sound decisions*
* *Responding to questions*
* *Demonstrating intellectual capabilities*
* Appy through
* This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
* **Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required**.
**Special Instructions to Applicants****:**
* Applicants who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Masters degree conferred by a regionally accredited college or university in the United States.