Job Details
**Position Summary:**
To serve Nothing Bundt Cakes guests both in person and over the phone with creative
solutions in a warm and welcoming environment. Guest Service Representatives will also
perform side work duties for the crafting department, some light cleaning, and some clerical
duties.
Hours of operation: Monday- Sat 10a.m-7pm /Sunday 12-5pm
**Requirements:**
* Possess a strong sense of teamwork
* Ability to follow instructions
* Has integrity
* Takes initiative
* Fits the Nothing Bundt Cakes Culture
* Has the ability to work well under pressure
* Outgoing and friendly personality
* Ability to multitask while paying special attention to detail
* Strong sales ability
* Genuine care of others needs
* Ability to work with a sense of urgency
**Responsibilities may include but are not limited to:**
* Abide by all NBC policies and procedures
* Uphold NBC's image and brand
* Assist other departments when necessary
* Introduce walk-in guests to our bakery and our products with a guest tour
* Assist guests with walk-in orders while using creative solutions
* Suggest balloon sales, show porcelain items, and up-sell with candles and cards
* Assist phone guests by placing incoming orders
* Give cake presentations while performing quality control tests
* Operate & balance (POS) point of sale with accuracy and efficiency
* Gather guests email addresses
* Keep samples available during all hours of operation
* Maintaining a strong knowledge of NBC's products, prices, and promotions
* Keep retail area clean, swept, neatly merchandised,
* Dust all retail surfaces twice per week, including all counter tops, and POS stations
* Duties assigned by crafting department such as fluffing bows and making design pieces.
* Track inventory and commission sales
**Apply for Guest Services Representative**
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