Job Details
**UPMC is hiring a Patient Services Representative for their office in Toronto, Ohio. This is a causal, daylight position. No evenings, weekends, or holidays!**
**Responsibilities:**
+ Help patients navigate the healthcare system by providing clear and understandable instructions.
+ Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
+ Assist with administrative duties in the office including but not limited to scanning medical records and faxing
+ Guide patient through the use of self-arrival technology or check-in patient at desk depending on patient preference
+ Schedule or connect the patient to resources to schedule ancillary services at checkout
+ Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
+ Assist patients in education of financial responsibility and connect them to advocacy resources as needed
+ Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
+ Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
+ Promote MyUPMC patient portal and assist patients in registration when applicable
+ Collect copayments and any other applicable patient payments at the point of service
+ Provide a warm greeting for all patients
+ Register patients in the Biometrics (fingerprint recognition) program and explain the benefits
+ Confirm and/or update patient registration information at checkout
+ Appropriately distribute / triage phone calls to other areas and/or clinical providers
+ Schedule follow-up appointments within the practice at checkout
+ Completion of high school graduate or equivalent is required.
+ Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred.
+ Two years of experience in a medical / billing / fiscal or customer service function is preferred.
+ Knowledge of medical terminology is preferred.
+ Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:**
+ Act 34
**UPMC is an Equal Opportunity Employer/Disability/Veteran**
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.