Job Details
Potbelly is just a fun place to be. We're a first-class dive. A place to take a break from it all. Sure we make the best toasted sandwiches in all the galaxies (sorry aliens, but it's true). But we serve them up with a smile. That's easy when you love what you do: Making people really happy with craveable food, from our toasty sandwiches, soups, salads, fresh-baked cookies and hand-scooped milkshakes.
Great Reasons to Work with Us
- Career advancement opportunities
- Fun Work Environment
- Medical Benefits
- Paid Time Off
- Premium pay for Worked Holidays
- 401K Program
- Weekly Pay
- On-line Learning system
- Associate recognition Programs
- Merchandise and dining discounts
- Transportation and parking space assistance
Duties And Responsibilities:
- Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept.
- Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
- Handles money, processes credit and debit card, makes change, while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures.
- Knowledgeable and enthusiastic about the restaurant's menu and products. Make recommendations to guests to fit their needs, especially when questioned about potential food allergens.
- Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
- Assist with new team member training by positively reinforcing successful performance and helping as needed.
- Support other areas of the restaurant as requested, such as stock work and clean up.
- Maintain a clean organized work environment that is free of safety hazards. Duties may include but are not limited to removing trash, sweeping, mopping, and cleaning dishes.
- Be compliant with all local, state, federal laws and regulation including those relating to food safety.
- Adhere to Brand standards and systems.
- Prepare all products following appropriate recipes and procedures.
- Ability to take direction and collaborate in a team environment.
- Other duties as assigned.
Position Qualifications:
- Ability to work various shifts in a 7/365 team-oriented environment.
- Excellent customer service skills and an ability to communicate effectively, in English.
- Self-motivated, leadership and organizational skills.
- Positive interpersonal skills.
- Self-starter able to prioritize and handle various tasks simultaneously.
- Ability to adapt to changing priorities and unexpected situations.
- Proficiency required in reading, writing, and mathematics, in English.
- Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder, and walking long distances.
- Standing for long periods of time and the ability to work in an environment with varying temperatures.
Qualifications
Behaviours
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivation
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help