Job Details
As an IT Technician, you will play a crucial role in providing excellent technical support and resolving various IT-related issues for our internal users, ensuring all incidents and service requests are efficiently and professionally addressed. The ideal candidate will have proficiency in providing both remote and desk-side support for Windows 10/11, mac. OS, and troubleshooting network and telecom-related issues:Essential Job Functions and Responsibilities:Technical Support: Provide support for mac. OS and Windows operating systems, including troubleshooting, and resolving issues related to hardware, software, network connectivity, and other IT systems. Utilize ITIL best practices to diagnose problems, identify root causes, and implement solutions to minimize downtime and disruptions. Incident and Service Request Management: Log and manage all incidents and service requests using ServiceNow. Prioritize and escalate issues as needed, ensuring adherence to SLAs and response time target...Technician, IT, Technical Support, Microsoft, Technology, Property Management