Job Details
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu's sunny beaches and Santa Barbara's famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.
About the role:
Four Seasons Hotel Westlake Village is looking for a Concierge who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Concierge is a part of a dynamic team that provides award-winning service to our guests. The Concierge assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. This individual will know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
- The ability to fill all reasonable in-house guest requests or requirements; anticipate needs, respond to all guest complaints, record such in a timely manner, and take action when needed.
- The ability to execute tasks for residents in accordance with procedures, with an emphasis on accuracy and proper follow-up.
- The ability to properly and efficiently handle accounting tasks, incoming and outgoing mail, email, packages etc. , ability to know/research and stay current on city-wide activities, i.e. theater, the arts, special exhibits, concerts, shows, sports events, leisure activities, sightseeing tours, etc.
- The ability to perform other tasks or projects as assigned by Hotel Management and staff.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Focus on providing guests with opportunities to upgrade their vacation is key to ensuring guests have an exceptional experience.
- Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
About You:- Member of Les Clefs d'Or preferred
- Knowledge of Opera preferred
- One to two years' experience working as a Concierge or within Front Office preferred
- Strong knowledge of the city to make recommendations
- Ability to multi-task on several items at once
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays.
- Candidates must have excellent personal presentation and interpersonal skills
- Excellent written and verbal grammar and composition skills.
What you will do: - Hourly Range: $21.75
- Company Match 401K Plan
- Complimentary stays at Four Seasons Worldwide
- Complimentary meals in our Wellness Caf
- Laundered Employee Uniform
- Employee Assistance Program
- Investment in your Wellbeing
- Life Insurance
- Complimentary on-site parking
- Training programs, tuition reimbursement
- Growth & Development opportunities
Schedule & Hours:- Full time position
- Open availability is required
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -