Job Details
Location:
Location:
** Guest Experience Concierge PRN 8am -12pm at AdventHealth**
**Date Posted:** 1/21/2022 **Location:**
**Job Family**
Patient Experience **Job Description**
Description
**Guest Experience Concierge PRN Days** **at AdventHealth Zephyrhills**
**Location Address:** 7050 Gall Boulevard Zephyrhills, Florida 33541
**Top Reasons to Work at AdventHealth Zephyrhills**
* AH Zeph/Dade City Named One of Americas Best Hospitals for Heart Care, Orthopedics, Stroke Centers and Patient Safety three years in a row 2017-2019 by the Womens Choice Award
* Leapfrog Hospital Safety Grade A Spring/Fall 2018
* One of only 35 Hospitals Nationally Named as a Top General Hospital by The Leapfrog Group
* Four Star Recipient for Coronary Interventional Procedures in 2019 by Health grades
* First in Florida to earn Advanced Certification for Total Hip and Total Knee by The Joint Commission
**Work Hours/Shift:**
PRN Days
**You Will Be Responsible For:**
* Act has the designated greeter at for the lobby entrance and provide superb service to every guest.
* Build a lasting relationship with vendors that will provide services to our guests.
* Facilitate the guest check-in process utilizing security management standard operating procedure to ensure all guests are appropriately identified.
* Warmly greets all guests on the premises and provide accurate direction for patients and visitors. Use eye contact and appropriate gestures to show genuine care and concern.
* Exemplifies World Class Service by being attentive and responsive to our guest requests and creates an experience that will always be remembered.
* Project an approachable and professional image in personal appearance, manner, and demeanor.
* Maintain a work environment of cleanliness and organization.
* Effectively communicates with patients and ancillary departments to ensure efficient flow.
* Act as liaison between vendor and guests requesting services.
* Effectively multitasks and navigates multiple computer systems, applications, phone lines, patient schedules, and other information with proficiency.
* Answer outbound and inbound calls from guests and internal team members.
* Work closely with our escort volunteers who are stationed at the front desk.
Qualifications
**KNOWLEDGE AND SKILLS REQUIRED****:**
* Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
* Ability to be responsive to dynamic matrix of hospital needs and act accordingly.
* Self-motivation, quick thinking and problem-solving abilities.
* Proficiency in performance of computer knowledge including Microsoft Outlook and Excel.
* Proficiency in Internet searching functions and basic math functions.
* Capability in communicating professionally and effectively in English, both verbally and in writing
***KNOWLEDGE AND SKILLS PREFERRED:***
* Communicate professionally and effectively in English, both verbally and in writing (preferred)
* Ability to speak and read (English/Spanish) (Preferred)
**EDUCATION AND EXPERIENCE REQUIRED****:**
* High School Diploma or GED
***EDUCATION AND EXPERIENCE PREFERRED******:***
* Associate Degree
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.