Job Details
We are currently looking for a Full Time Office Assistant to join our Tribal Commercial Health Medical Office SU1 team located at the Sovereign Family Practice Clinic - Ada working .
Summary:
Collect and input accurate patient information, providing professional customer service to all callers and patients in the clinic. Maintain a high level of privacy to protect all health information as it relates to all patients and potential patients.
Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Maintains files, logs, and records
* Routes, logs, prepares and/or distributes incoming and outgoing mail
* Assists with the composition and preparation of routine correspondence, drafts, and narratives
* Maintains spreadsheets and databases and inputs data entry
* Sends and receives faxes
* Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
* Makes appointment reminder calls
* Scans documents into software
* Maintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulations
* May require to be cross trained in multiple areas as assigned
* Handles financial information and entering payment information
* Compiles, processes, and maintains medical records of patients in a manner consistent with medical, administrative, ethical, legal and regulatory requirements and performed in accordance with policy and procedure
* Assists patients in scheduling appointments
* Facilitates the check-in and check-out process with the patient
* Greets persons entering the building and directs individuals to correct destination
* Covers the reception area at all times
* Explains the program to beneficiaries
* Collects and verifies third party Medicare, Medicaid and or Private insurance and obtains appropriate authorization signatures
* Performs all other duties as assigned
Competencies:
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Maintains strict confidentiality in all matters
* Must be able to work quickly, efficiently and accurately
* Must be detail-oriented
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Administration of insurance health systems
* Proficiency in computer applications specific to role
* Ability to multitask
* Organizes work and assigned area logically and orderly
* Organizational and time-management
* Ability to plan, organize and follow through on assignments
* Communicates verbally with team, departments, guests and management
Skills:
Essential:
* Basic Computer skills
* Must be familiar with the MS Office Suite of products
* Printers and scanners
* Must be able to operate related office equipment
* Accurately type 25 words per minute
Experience:
Essential:
* 2 years directly related experience
Education:
Essential:
* High School, GED or Equivalent
Credentials:
Essential:
* Pass general background check
* Standard Driver's License
Working Conditions:
Essential:
* Fast-paced
* Works in an office setting
* Organized
* Structured
* Team-oriented
* Computers, printers, phones
* Potential exposure to contagious diseases
* Communications phone, computer
* Communications written, verbal
* Effective work relationships inside and outside organization
* Interacts with patients in difficult and/or emergency situations
* Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
* Pass pre-employment drug test
* Sometimes bend, kneel, stoop, push, reach
* Use computer up to 75% of shift
* Hand-eye coord, reach and grasp
* Operate normal office equipment
* Sitting up to 75% of shift
* Visual acuity for detail, distance, color, depth perception
* May work day shift
* May work evening shift
* Must be flexible with work schedule
* May work holidays
* May work weekend shift