Job Details
JOB DESCRIPTION OVERVIEW:
The Scheduling Assistant is responsible for collecting and entering scheduling data of D&Y providers for TeamHealth sites and setting the needed confirmation tasks to generate provider and client confirmations of shifts to be worked at the TeamHealth client site. This position additionally provides needed administrative support to the D&Y Scheduler(s) and Manager as directed. This position may include partnership with and support of designated D&Y Account/Recruiting Managers and their respective client contacts.
*ESSENTIAL DUTIES AND RESPONSIBILITIES:*
** Hybrid role will need to be able to travel to Huntsville**
Reconciling multi-site schedules in Shift Admin for TEAMHealth and comparing to the CRM
Communicate with D&Y and client schedulers as needed
Assisting with critical site scheduling and start-ups
Requesting future dates of availability
Attend Focus report calls for each region
Assist with logging offered dates
Assist with booking shifts as needed and setting appropriate tasks
Covering schedulers when they are on PTO
Ensure accurately and timely processing in obtaining signed confirmation letters from TH and providers
Update confirmation contacts , as needed
Manage cloned confirm - scheduling process
Complete all of the tasks and assignments as directed by leadership
*QUALIFICATIONS / EXPERIENCE:*
- High school graduate or equivalent; some college desired.
- Two or more years of administrative experience in a high volume, customer centric service environment.
- Excellent interpersonal skills.
- Excellent communication skills (verbal and written).
- Excellent problem solving skills with attention to details.
- Demonstrated efficient organizational skills
- Ability to meet tight deadlines in a successful manner.
- Ability to adapt to change and effectively handle varying levels of stress.
- Ability to maintain confidentiality of information in performance of tasks.
- Possess immediate or higher level of computer skills (word-processing, spreadsheet, data entry) with applicable experience in use of Excel.
- Possess the ability to think analytically.
*PHYSICAL / ENVIRONMENTAL DEMANDS:*
- Job performed in a well-lit modern office setting
- Prolonged work on a PC/Computer
- Prolonged sitting
- Occasional Lifting (10 pounds or less)
- Occasional standing/bending
- Moderate telephone work
- Moderate level of stress
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax), and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.
DISCLAIMER:
The information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
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