Job Details
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**Job Details**
**Hospital**
Customer Service Representative Cleveland, OH Posted: 2/2/2022 Job ID#: 4966
Job Category: Hospital
Position Type: Full-Time Employee
Details: **Suburban Animal Hospital** has open opportunities for two full-time and one part-time **Customer Service Representative**to join our team! **Location:** 5977 State Rd, Cleveland, OH 44134 **Shift Details:** This is a full-time and part-time position working Daytime shifts 7am to 6 or 7pm week days. *no overnight, ER, afterhours or on-calls! Alternating weekends are Saturdays 8-2pm. At Suburban Animal Hospitalyou will be a part of an experienced team that focuses on gold standard medicine and continuous improvement. Our Clinic offers a great tech to DVM ratio providing our DVMs the support they need throughout each day. Our doctors at Suburban offer a variety of services - our team puts emphasis on preventative care, in addition to allergies and tick-borne disease, soft tissue surgery as well as most orthopedic procedures. In addition, our practice is equipped with ultrasound and other 'toys' to aid in the diagnostic phase. We offer a collaborative team environment and strive to provide genuine Work Life Balance for all our Team Members. **Summary:** A veterinary receptionist must be able to provide excellent customer care in accordance with hospital policy and promote gold standard medical care. While under the supervision of the practice manager, a veterinary receptionist must be able to effectively and accurately perform the following duties that include but are not limited to: **Veterinary Care**
* Maintain excellent client communication.
* Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar, terms and accurate information.
* Review medical records, estimates or discharge instructions with clients.
* May be asked to assist animals with minimal contact.
**Reception Skills**
* Provide client care for scheduling appointments, taking payments and checking in clients.
* Answer the phones in a courteous and informative way.
* Cleaning and Maintenance.
* Assist in all daily duties for clinic care.
**Facility Care**
* Participate in any special cleaning duties.
* Perform equipment maintenance as directed.
* Delegate additional cleaning duties as necessary during slow times in the absence of a supervisor.
* Identify areas or items needing additional attention.
**Computer Skills**
* To perform this job successfully it will be necessary to become proficient in the use of the practice management software.
**Special Working Conditions**
* Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds, and over 50 pounds with a co-worker.
* Endure sitting, standing and walking on hard floor surfaces for extended periods
* Ability to be confident around pets.
* Able to work in noisy work conditions with sounds from animals and equipment that can be moderately high.
* Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
* Requires sufficient ambulatory skills in order to perform duties while in a hospital environment.
* Employee is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
* Minimal travel required, possibly for vendor visits and associate education.
+ Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.
+ Must be able to exchange accurate information with all clients and team members.
Apply today for immediate consideration!
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