Job Details
Job Description
Our Mission
The Bay Club Company is much more than a hospitality company.
We provide experiences which celebrate a healthy and vibrant lifestyle.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."
Our Core Values:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.
One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
GENERAL SUMMARY
Massage Therapist is a provider of safe massage and body treatment services to our members and clients. Massage Therapists are considered experts in their field, entrusted with providing memorable, high-quality experiences for our clients.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Massage and Body Treatment Service
* Perform massage and body treatment services as outlined in the Spa menu within the service protocol guidelines, time allotments and product usage.
* Completes intake chart and notes for each guest thoroughly and with accuracy, filing same day as guest service.
* Escort clients to and from the Relaxation Room
* Inform reception of in-service alterations (e.g. service additions or upgrades, additional time, etc.)
Cleanliness
* Maintain cleanliness standards for all equipment, tools, furnishings, and massage rooms.
* Restock and maintain supplies in massage rooms during each shift in order to have all needed supplies/tools at hand to perform each service at all times.
* Follow and perform all sterilization routines.
* Assist in maintaining the cleanliness of the Relaxation Room and prep rooms.
Revenue Generation
* Recommend massage and body treatment add-ons and services for each client, explaining the purpose and benefit of each service and product.
* Develop and suggest new massage and body treatment services and programs; promote spa programs and services with the goal of enhancing member participation.
Communication and Relationships
* Deliver exceptional service experience to members, guests, and Associates with a goal of retaining clients for repeat business.
* Keep reception staff informed of your whereabouts during your shift should you leave the spa.
* Communicate timely and follow up, as appropriate.
* Active participation in required events, required programs, required meetings, and required trainings.
OTHER JOB FUNCTIONS
* Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.
* Maintain cleanliness of Relaxation Room and stock level of items
* Assisting with Laundry duties
Qualifications
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS KNOWLEDGE
* Policies and Regulations -- Knowledge of company polices.
* Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information.
* Computer -- Ability to utilize spa software programs, as required.
EXPERIENCE EDUCATION
* A graduate of an accredited massage school with a minimum of 600 hours
* Experience in an upscale spa environment preferred.
* Customer service experience is preferred.
* Experience in body treatments is preferred.
* Specialty certification and/or training preferred in any of the following: Reflexology, Thai Massage, and/or Cupping.
* Minimum 2 years practical experience
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* This position deals with outside personnel such as residents and clients on a regular basis with contact in various forms such as in person, phone, and email.
* The location of the position changes frequently from indoors to outdoors as site visits are necessary. However, extreme environmental conditions do not exist.
* It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
* It is necessary to adapt to a frequently changing environment.
* Sitting and standing is as needed.
* It is necessary for the position to travel independently to property locations on a regular basis.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
An Equal Opportunity Employer
The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.
Other Compensation and Benefits
At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package:
- Club Membership
- Competitive Compensation
- Discounts on club services and amenities
- Continuing Education
- Community Involvement
- Paid Time off*
- Health Insurance*
*Offered to Full-Time associates. Full-Time status eligibility starting at 15 average hours of work per week.
Total Compensation Information Compensation is estimated based on Bay Clubs efforts to provide fair and competitive compensation. Actual pay will be based on a candidate's job-related experience, skills, education, training, location, and responsibilities.