Job Details
DQ - ASSISTANT GENERAL MANAGER
Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
Enthusiastically greet and welcome fans to the Dairy Queen brand
Strive to exceed fan expectations and deliver fan first service through timely and quality service
Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
React to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit
Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team
Create and maintain a positive, safe, clean, and inviting environment for fans and team members
Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors' store marketing, identifying and tracking changing consumer demands.
At all times exhibit a genuine passion for excellence
Perform other duties as assigned by management