Job Details
Position Summary:
The Desktop Support Specialist will be responsible for maintaining end user enterprise workstation systems; provide second level support to helpdesk desk personnel and to resolve daily issues that arise. He/she must have experience with Windows operating systems, Microsoft Office applications, and hardware troubleshooting in a corporate network environment.
Essential Job Functions:
- Responsible for installation and maintenance of desktop and laptop systems, including operating systems, application installations, upgrades and repairs
- Documentation of all Add Move and Change processes
- Ensures safety and privacy of business networks and data
- Responsible for detailed tracking of assets
- Log all help desk interactions
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
Position Requirements:- 3 + years supporting end users in a corporate environment
- 3 + years supporting a Microsoft end user systems (Windows7, Windows XP)
- 3 + years supporting Microsoft Applications (Office 2003, 2007, 2010)
- Intermediate knowledge of IP networking and network components
- Excellent problem-solving skills, a self-starting attitude with strong communication skills
- Must be service oriented and reliable, providing consistent follow-through
- Must be able to prioritize tasks, manage time and multi-task in a high paced environment
Preferred Requirements:- Bachelor's Degree in Information Systems, Business, Communications or related field
- Lenovo business systems knowledge a plus
BASE PAY RANGE:$26.00 - $30.00 per hour
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)