Job Details
This position develops and manages the Government Markets telesales channel. The incumbent executes strategy and leads the daytoday operational responsibilities of the channel. Maintain quality assurance over all aspects of the channel by ensuring key metric are achieved. This team member will ensure appropriate staffing levels are maintained and available to meet needs of consumer inquiries. Communicate, and work closely with matrix partners to ensure appropriate alignment and execution of telesales strategy. ESSENTIAL RESPONSIBILITIES Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the daytoday operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority. Lead telesales/telemarketing team by enabling cap...Inside Sales, Manager, Sales, Leadership, Operations, Management, Healthcare