Job Details
Overview:
Chicago Eye Consultants is seeking to hire an enthusiastic, experienced, Medical Call Center team member, preferrably bi-lingual English/Spanish for their Stickney, Illinios offices. This position has great work hours, no late evenings, no major holidays or Sundays, a robust benefits package and a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.
Previous experience as a medical call center representative is highly preferred and a bi-lingual English/Spanish speaking candidate would be a plus. However, we do have an effective training program and will consider the right candidate with strong customer services skills and excellent tenure in previous positions.
This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.
All of us at Chicago Eye Consultants are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isnt speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our web-page at www.chicagoeyeconsultants.com.
The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.
Responsibilities:
- Schedule appointments for patients
- Answer telephone calls promptly and in a polite and professional manner
- Obtain and enter accurate demographic and all relevant appointment information into Centricity EMR (date of birth, name, telephone number, name of insurance, name of referring doctor, reason for visit, etc.)
- Schedule appointments correctly and follow appropriate guidelines and workflows. Review the appointment date, time, location, name of the doctor, the medical records request from the patients previous eye doctor, and the No Show fee with the patient
- Inform the patient to bring in his or her insurance card and government-issued photo I.D. to the appointment and to arrive 15 minutes prior to the appointment
- Answer questions and offer other relevant and pertinent information, as requested, to provide patient-focused and patient-oriented service and an extremely positive impression of our wonderful practice
- Act as a liaison for the patients and the practice
- Direct calls to other extensions as needed, e.g., surgical coordinators, supervisors, the Lasik department, etc.
- Use sound judgment when handling calls, particularly with upset patients
Understand when there is a need to escalate the call to a supervisor - Collect and process MVA from fees
- Collect balance payments over the phone
- Meet the average handle time of 3 minutes
Qualifications:
- High School Diploma required
- Bi-lingual, English/Spanish is highly preferred
- Previous verifiable call center, medical office and or heavy customer service experience required
- You must be able to pass a criminal background check as well as a Federal controlled substance drug screen which includes marijuana. State issued medical marijuana cards are not recognized
In Turn We Will Provide:
- Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
- Company paid life insurance
- Paid holidays and generous paid time off
- Paid parking where applicable
- Team oriented working environment where you are heard and respected
- Clear career ladder opportunities
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