As a Call Center Agent, you will be the first point of contact for our customers. Your primary role will be to handle inbound and outbound calls, provide product/services information, resolve customer queries, and ensure customer satisfaction. SCHEDULE: Tuesday-Saturday or Sunday - Thursday - 12 PM-8 PMSALARY: $18/hourly LOCATION: Manchester, NH (on-site) WHAT YOU'LL DO:Answer incoming calls professionally and respond to customer inquiries or issues promptly. Provide information about products/services and recommend solutions to customer concerns. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, transactions, comments, and complaints. Follow communication procedures, guidelines, and policies. Maintain a positive, empathetic, and professional attitude toward customers at all times. Ensure customer satisfaction and provide professional customer support. WHAT YOU'...Call Center, Agent, Technology, Staffing, Customer
Ultimate Staffing Services
07/07/2024
Manchester,NH