Job Details
Job Details
Job Location
BHI Bristol Hospital Main Cam - Bristol, CT
Position Type
Part Time
Education Level
High School
Job Shift
3rd Shift (Nights)
Description
At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.
Schedule: 32 HOURS: 3 SHIFTS 6P-2A: 1 SHIFT 3P-11:30P EVERY OTHER WEEKEND
Candidates with 1 year of experience as a patient access representative, or an individual with demonstrated excellent customer service skills may be eligible for a $2K sign on bonus.
Bristol Hospital is seeking a third shift experienced Patient Access Representative. This role is vital to the workflow of the emergency department and starts the patient experience cycle. Do you want to be an integral part of the Emergency Department? Are you adept at problem solving? Do you have a proven track record of providing excellent customer support? This may be your opportunity.
The Patient Access Representative is responsible for accurately registering patients presenting to the Emergency Department, while also performing operator functions.
The ideal candidate will need to work under limited supervision and use critical thinking skills during their shift to keep the flow of the department seamless and the patient experience positive.
Essential job functions and responsibilities:
- Collect and enter accurate demographic and insurance information.
- Collect patient financial responsibility and offer financial assistance as needed. Obtains all necessary signatures at the time of registration or arrival.
- Review and work assigned insurance work queues to insure accuracy
- Work closely with the nursing supervisor
- Perform a variety of administrative support duties to maintain department protocols
- Perform Operator duties per hospital protocol
- Courteously answers the telephone and answers all questions in a timely manner.
- Maintains a positive working relationship with patients/families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image.
QualificationsEducation / minimum requirements: (must provide primary source credentials)High school graduate. Some knowledge of medical terminology, pre-admission, and insurance preferred. Requires good communication skills, both written and verbal. Understands the impact of patient registration on the financial revenue cycle. Requires knowledge of on-line computer systems and applications.
State/Federal Mandated Licensure or Certification Requirements:None.
Bristol Hospital Mandated Educational Requirements:General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.
Special Requirements:Superior customer service, telephone and interpersonal skills. Working knowledge of medical terminology, as well as typing and data entry skills. PC literacy preferred.
Physical Requirements:Occasional sitting with extended bending, reaching, stooping, and walking/standing. Prolonged eye and hand use while operating computers. Occasional lifting, up to and in excess of fifty pounds. Ability to occasionally operate wheelchair and stretcher with patients. Occasionally assist in lifting/moving patients on and off stretchers, chairs, etc. Occasionally may have to assist in discharge of patients.
Cognitive Requirements:Excellent clerical skills, good written and oral communication skills, literate in English. Good organizational skills with the ability to follow written and verbal directions with multiple steps.
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.