Job Details
Serves guests by providing information and services. Provides information and resources by identifying and clarifying guest needs and desires; answering questions; giving directions and instructions; developing inventories of services; offering commentary of previous guests; managing and screening messages. Provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding guests of schedules; providing support and assistance; running errands; personalizing services. Anticipates services required by ascertaining mood and style of guests; identifying options before being asked; developing itineraries. Improves services by obtaining and evaluating guest observations, opinions, and criticisms. Maintains guest privacy and org...Concierge, Customer Service, Hotel, Property Management