Job Details
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Job details
REMOTE Customer Care Representative / $$$ / growing company, amazing product and mission, top culture and benefits!!
This Jobot Job is hosted by Jillian Morgan
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $15 - $18 per hour
A Bit About Us
A growing medical device company is looking for a REMOTE Customer Care Representative to add to their dynamic team. The candidate must live near Davie, FL in order to come into the office as needed/for training the first 2-3 weeks. The Customer Care Representative will come into the office 1 day/month for training, team meetings, etc. but the first 2-3 weeks of training are on-site every day. The company has a lot to be excited about right now and the Customer Care Representative would make a tremendous impact to the company vision and their customers!
The hours for this position are 9AM-5PM (40 hour work week). There is also a 12-8PM shift that does need to be covered from time to time. There will also be rotating weekend schedules amongst the teams, as well. Regardless, this will be a 40 hour work week. This company is very team oriented and allows for a lot of flexibility amongst scheduling with teammates.
Why join us?
401K
401K match
Medical
Dental
Vision
Top compensation!
Bonuses!
Work life balance
Amazing culture!!
Job Details
Duties And Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Communicating with customers through various channels and responding promptly to customer inquiries.
- Ensures customer satisfaction and support by providing prompt and accurate service to promote brand loyalty.
- Troubleshooting products following the complaint handling process.
- Communicate with and inform supervisor of any problems or issues that arise.
- Ensuring performance goals are met.
- Knowledgeable on systems, products, services, and best practice.
- Coordinating with other departments to resolve issues.
- Other duties as assigned.
Role Requirements
- Full time 9AM-5PM with rotating weekends; need someone with flexibility in schedule to cover the 12-8PM shift from time to time
- High School Diploma or GED
- Minimum of 2 years experience in Customer Service environment with measured metrics
- Proven experience being able to perform computer skills and strong at multitasking
- Prior experience providing customer support in a call center environment
- Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques
- Microsoft and NetSuite or Oracle experience preferred
COMPETENCIES
- Confidently owns responsibilities, accepts constructive feedback, and provides the same.
- Comfortable with learning and ongoing development.
- Organized.
- Team player, who considers team success a priority over personal.
- Understands prioritization.
- Can do mentality.
- Problem solver
- Critical thinking.
- Ability to remain calm, courteous, and professional when dealing with an irate customer.
- Ability to handle customer interaction through various channels of communication.
- Capable of solving practical problems and deal with a variety of questions about products using key problem-solving and clarification techniques.
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
Want to learn more about this role and Jobot?
Click our Jobot logo and follow our LinkedIn page!