Job Details
** Guest Services Associate**
****Position Purpose****
Under general supervision, the Guest Services Associate provides exceptional customer service to guests, enhances company brands, and facilitates communication across departments and to guests.
****Functional Responsibility****
****Essential Duties****
* Ensures smooth operations of daily operations; including effective and appropriate communication, successfully managing traffic flow throughout the day, and overseeing that guest are being engaged and entertained
* Greets all guests promptly and warmly; assist guest with questions, check-in and provides excellent service
* Responsible for performing daily operational responsibilities, including opening and closing duties
* Answers all incoming calls and emails promptly and professionally, addressing all inquiries; escalates to manager if guest needs additional assistance
* Responsible for accurately processing transactions on register system
* Assists customers with amending orders and following through on all levels; i.e., working within internal database, using proper notes, alerting any departments that may be affected by changes, etc.
* Assists managers, teams, and guests during emergency responses
* Recommends property experiences, including dining, tastings, pool, and events to guests
* Proactively assists current members and sells new memberships
* Keeps up to date regarding local events and points of interest, communicating information appropriately to customers
* Keeps up to date with ABC regulation and adhering to established policies and procedures regarding the handling and service of alcoholic beverages
* Works on special projects, events, and experiences
*Other duties may be assigned
****Non-Essential Duties****
*Other duties may be assigned
****Minimum Requirements****
**Education and Experience**
* High school diploma or GED required
* 6+ months related experience preferred
* Sales background desired
**Certificates and Licenses**
* TIPS certified or certification; must be obtained within 30 days of employment
* CA Food Handlers certification required; must be obtained within 30 days of employment
**Knowledge, Skills, and Abilities**
* Organized and detail oriented
* Ability to remain calm and customer focused, during times of high volume and traffic
* Knowledgeable of safety protocols and emergency protocols
* Ability to effectively communicate and provide exceptional customer service to diverse groups
* Meets changing priorities in the workplace with flexibility and enthusiasm
* Basic business math skills
* Maintains a professional appearance and demeanor
* Working knowledge of wine, wine industry and Sonoma County region
* Proficient in retail and reservation software and Microsoft Office Suite (Word, Outlook, Teams, PowerPoint, Excel)
* Ability to use multiple devices throughout role, including radios, computers, iPads and phones
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
****Working Conditions****
* Required to drive automotive vehicle or equipment
* Indoor and outdoor environment with exposure to the elements/temperature variations
* Exposure to weather-related temperature & humidity extremes
* Shift Rotation
* Required to wear PPE (Personal Protective Equipment)
* Work in close quarters or confined spaces
* Occasionally may be required to lift and carry cases of wine
* Must be able to work evenings, weekends, and holidays as needed
****Work Standards****
* Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
* Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
* Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
* Follows all Company policies and procedures
****Additional Comments****
Management retains the discretion to add to or change the duties of the position at any time.
Delicato Family Wines offers its temporary employees a generous and comprehensive benefits package. The core health insurance component includes medical coverage. In addition you will be eligible to participate in the 401(k) plan with a generous company match, and sick time accrual.
Delicato Family Wines is an Equal Opportunity Employer.
**Nearest Major Market:** Santa Rosa
**Nearest Secondary Market:** Petaluma
**Job Segment:** Food Service, Hospitality