Job Details
Overview:
One of our amazing home health care clients in Cromwell, CT is seeking a contract Sr. IT Support Technician. This role will be 100% onsite, M-F 8AM-5PM. Some occasional local travel is required and mileage is reimbursed. Contractors with Connection are eligible for medical, dental, and vision benefits that begin the first of the month following the month of hire, includng an accrued wellness day and sick time off.
This role will be a contract and will last roughly 6 months with the possibility to extend longer. The rate of pay is $35-$38/hr.
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. Thats what we do. Were the IT Departments IT Department.
Responsibilities:
- Researches, provides, and documents accurate solutions to user problems on a timely basis.
- Evaluates and prioritizes tickets.
- Updates and maintains helpdesk application tool through input of resolutions to issues and/or tracking of issues.
- Enters data on a timely basis and documents all troubleshooting steps.
- Monitors the successful resolution of the ticket and provides appropriate progress reporting and status as necessary.
- Monitors support activity and informs both team and management of any perceived trends in technical issues.
- Work very effectively with all IT groups needed to escalate issues as needed to ensure a timely resolution to all issues.
- Any other duties as assigned by Manager.
Min:
USD $35.00/Yr.
Max:
USD $38.00/Yr.
Qualifications:
- 5+ years experience working in a senior position within a helpdesk support environment.
- Service desk experience, including Office365, ServiceNow experience and desktop support.
- Working knowledge to support internal desktop systems software and hardware, application training, and overall incident ownership and management.
- Ability to communicate technical information effectively to a non-technical audience.
- Professional work experience and aptitude.
- Ability to lead, participate in, and complete projects within specified time frames.