Job Details
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America's most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.
Assistant Laundry Manager
Surrounded by the breathtaking vistas of the famed Grand Teton Mountain Range and teeming with an inspiring array of wildlife, our alpine mountain resort offers the perfect mix of rustic adventure and luxury accommodations. Ski, hike, bike, raft and more at one of the premier resorts in Jackson Hole.
Assistant Laundry Manager
Full Time
Four Seasons Resort and Residences Jackson Hole
Four Seasons Resort and Residences Jackson Hole is looking for an Assistant Laundry Manager who is dedicated to providing exceptional quality and service to our guests. The Assistant Laundry Manager is a member of the Housekeeping Leadership team, with particular oversight of the laundry & valet operations.
Join Our Team
Work on a team that is built on mutual respect, collaboration, and focuses on excellent results. Four Seasons Resort and Residences Jackson Hole is the only AAA Five Diamond, Forbes Five Star Resort in Wyoming.
Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.
Responsibilities
- Leads the team members of the Laundry/Valet Department, including interviewing, training, and scheduling. Conducts Performance Evaluations as well as leads coaching conversations, when needed.
- Ensures all team members have proper supplies, equipment, and uniforms.
- Assures that all Guest Clothing and Employees Uniforms are cleaned on a timely and cost-efficient basis.
- Ensures communication and fluid operations with all other departments of the Resort, including satisfactory productivity levels.
- Conducts orientation & tracks training of new employees, insuring assimilation of company policies, company service standards, laundry procedures, and demonstrating use and maintenance of equipment, including safely operating those machines as well as proper chemical knowledge and use.
- Ensures communications and follow-up on any problems, guest requests or special requirements.
- Develops daily productions schedules, assesses priorities for each type of linen that needs to be laundered. Assigns staff to complete the activities needed for the day. Monitors staff's activities to ensure that standards are being met, staff are being supported and guest needs are being met.
- Resolve guest complaints, handling all interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person as well as by phone.
- Assures the financial goals of the department are being met. Monitors and controls labor expenses and other divisional expenses such as supply and maintenance costs. Coordinates periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
- Acts in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
- Monitors and ensures equipment and machines are well maintained and properly handled by staff.
- Work harmoniously and professionally with co-workers and supervisors.
- In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
- Assists with responsibilities and duties in the absence of or due to heavy volume in Housekeeping such as inspecting rooms & Public Areas.
- Perform other duties as assigned by direct report.
Preferred Qualifications and Skills-Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays.
- High attention to detail and customer service skills
- Candidates must have excellent personal presentation and interpersonal skills.
- Experience in a laundry facility is a plus
- Fluency in Spanish is recommended
-Successful candidate must possess legal work authorization in the United States
What to Expect: You Will...-Be part of a cohesive team with opportunities to build a successful career with global potential
-Have access to a robust benefit plan
-Have the opportunity to engage in diverse and challenging work
-Derive a sense of pride in work well done
-Be recognized for excellence
Learn more about what it is like to work at Four Seasons-visit us:
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -