Job Details
As a Shop Manager/Service Advisor/Fleet Coordinator at Surus Group, your leadership skills will be instrumental in overseeing the efficient operation of our vehicle fleet while delivering top-notch customer service. In this multifaceted role, you will manage the maintenance and service needs of our company's vehicles, optimize fleet utilization, and provide crucial support to both drivers and internal/external customers.
Benefits:
Health Care: Medical, Dental, & Vision
401K w/ 100% Company Match
Paid Time Off (Vacation & Sick Pay)
Company Paid Life Insurance
Short & Long Term Disability
Paid Holidays
Responsibilities:
Answer customer questions about service outcomes and consult with technicians when necessary
Order and pick up car parts
Managerial Responsibility
Oversee and manage the service center s scheduling and workflow
Prepare paperwork for titles
Initiate the search for new equipment (drill rigs, bobcats, etc.)
Inform customers of changes in service or when their vehicle is ready for pickup
Ensure the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and knowledge of service and replacement parts
Uphold Customer Care standards to meet and exceed their expectations
Collaborate with customers to ensure we meet and address all vehicle maintenance needs
Write repair orders for customers with full transparency of cost and time estimates
Provide exceptional and timely communication, keeping customers updated throughout the process
Communicate frequently with mechanics and parts department to ensure the timely completion of work
Exhibit a positive attitude and strong work ethic with customers and co-workers
Qualifications:
Experience as a service advisor
Car part knowledge
Customer service experience
Valid Driver's License
Strong team player
Surus Group is a division of Concordia Group. Concordia Group is a drug and alcohol free workplace including marijuana. Concordia Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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