Job Details
We at SynergenX are here to offer customized programs for everyone's health goals and needs. We specialize in helping people change their lifestyle by assisting them with one of our personalized programs such as hormone replacement for hormonal imbalance, treatment of dietary consultations, nutrition programs, and weight loss treatments.
A Client Account manager is responsible for overseeing the day-to-day account activities of our company's customers. The Client Account Manager role includes helping the company in retaining its customers. He/she acts as the mouthpiece of the company to always keep the customer happy and responsive. Accounts managers will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions per customer needs and improve the entire customer experience. Our ideal candidate is able to identify customer needs and exceed client expectations.
Client Account Manager Responsibilities
- Serve visitors by greeting, welcoming, directing and announcing them appropriately
- Collect payment for services and make bank deposits
- Maintain and manage patient records, privacy and security as required by law
- Update and schedule appointments, call missed appointments
- Contact new patient inquires within 24 hours
- Professional appearance and communication (written and oral)
- Partner with team members to create the optimal patient experience
- Daily lite cleaning duties to keep office organized and pleasant
- Monthly inventory and ordering
- Verify Insurance
- Process intake of new patients and discuss services efficiently with patients.
Job Qualifications - Proof of High school diploma or GED
- Medical assisting experience preferred.
- Customer service background
- At least 6 Experience with Medical Front office reception
- Proficient with Microsoft office word and excel.
- Pass a Background check.
- Effectively manage high volume of patients and calls simultaneously.
Available Clinical Hours: M 8-5, T 8-6 W 8-1, Th 7:30-5 F 8-5 and 2-3 Saturdays (8am-12:00pm) a month
Benefits: - Health insurance
- Paid time off
- Dental insurance
- 401(k)
- Vision insurance
- 401(k) matching
- Disability insurance
- Employee discount
- Flexible spending account
- Employee assistance program
- Health savings account
- Free parking
- Paid training
- Paid sick time
- On-the-job training