Job Details
Medical Secretary/Receptionist
General Summary: Assume responsibility for all tasks required at the front desk, assisting patients and staff as needed. Responsible for check-in and check-out of patients and answering incoming calls and scheduling patient appointments.
Essential Job Functions*:
Screen and process all incoming calls and schedule patient appointments for all locations.
Verify that all patient and insurance information is complete and accurate and that referrals are on file and up-to-date as indicated by the patient's insurance policy. Collect all co-pays and payments due on patient's account.
Schedule and prior authorize diagnostic studies, consultations and referrals with other physicians as directed by the physician providing- copies of necessary documentation for these appointments.
Return phone messages to patients, insurance companies and other facilities as directed.
Run missing charges report at end of each day, task to provider, print next day's patient schedule.
Run claim edit and unapplied credit reports at the end of each day, process and batch out daily settlements.
Print credit card report and reconcile the machine daily and forward copies to the appropriate personnel.
Copy and forward medical record requests upon receipt of appropriate release of information.
Process, scan and file incoming, outgoing and interdepartmental correspondence, diagnostic reports, pathology reports and other associated paperwork to their designated areas.
Comply with hospital and departmental policies, procedures, regulations and standards as related to job.
Demonstrate hospital's stated mission and values of teamwork, respect and communication with co-workers, patients, families and visitors. Actively and appropriately participate in problem-solving identification and resolution, both intra- and inter-departmentally.
Meet department customer service standards and strives to enhance the level of customer service provided. Qualifications:
Education Required: High School Graduate
Work Experience Required: Prior experience in a medical office
Preferred: 5 years experience in medical office
Other Skills/Knowledge Required:
Typing and computer skills necessary
Ability to effectively communicate verbally and in writing
Can work independently
Experience with electronic medical records system.
Medical Terminology
Knowledge of insurance policies and guidelines, confidentiality policies and procedures.