-Know and uphold ARAMARK?s policies, procedures and Service Agreement with GM to allow customers and tenants to focus on their core business.
-Respond to FMR and occupants? needs, priorities and concerns in directing the priorities and flow of all work within and across the site, optimizing resources for responsiveness and service quality:
-Assign daily work activities, conduct shift-start safety briefings, authorize absences and approve hourly time and attendance records.
-Support the BPD Board reporting process ensuring the accurate and timely population of daily data.
-Constantly communicate with team to monitor data integrity, work request/work order requests and accuracy.
-Review performance and customer feedback with and FMR?s for potential process and operational improvements.
-Audit and review work order process from initial customer request to completed work histories to create opportunities to improve data integrity, user proficiency, work instructions, work histories, work planning and reporting.
-Perform audits and analysis of equipment maintenance, instructions, lubrication and baseline predictive/preventive maintenance, scheduled inspections, adjustments and overhauls of critical components.
-Monitor status and completion rates and work-order ageing. Support operations in resolving open items, reassignment or escalation and ensure customers are informed of outcomes and roadblocks.
-Ensure that the scheduling of urgent work does not impair operational reliability through unintended consequences.