Job Details
Job Type
Full-time
Description
Reports To: Assistant Front Office Manager/Front Office Manager
Supervises: N/A
Job Purpose: Position provides leadership and instruction to Guest Service Agents while working with Front Office Leadership to book rooms, maintain inventory, ensure rooms are blocked in a timely fashion to meet the needs and requests of individual and group guests, along with hotel departments. Provides service recovery, answer phones, assists with guest requests and provides front desk support due to business demand.
Job Responsibilities:
- Block and pre-register suites and rooms in the PMS according to guests requests five-days out. Assign VIP's according to sales, events, and management needs.
- Keep front desk staff, including management, informed on any oversells, challenges, special accommodations unmet, etc.
- Over sold-out periods perform room protects to ensure that rooms blocked for future arrivals are protected (one/two-night holes)
- Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room blocks are accurate in the PMS system.
- Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
- Verify Billing details for third party, group blocks, credit card authorizations, etc are accurate and complete.
- Promptly answer telephone answer front office phones with a positive and clear voice. Handle all requests and problems and when needed delegate special requests to appropriate persons or departments.
- Document any guest situations which require action by another department and follow up as needed.
- Maintain out of order & out of service rooms with engineering and housekeeping
- Other duties as assigned. Other duties as assigned.
Job Skills:- Strong technical skills in Word, Excel, Outlook along with good internet navigation skills.
- Excellent organizational skills, flexibility.
- Experience with hotel PMS systems and operational proficiency.
- Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.
- Excellent telephone etiquette.
- Knowledge of general office equipment (e.g., fax machine, copy machine, printers).
- Tact and good judgment and proven experience interacting with customers and hotel management.
Requirements
Education- High school diploma required.
Experience - Minimum 6 months experience in a hotel rooms division
Salary Description
Ranges $18.00 to $21.00 per hour