Customer Service Representative - (Bilingual/Spanish) - Lancesoft

Job Description:

Provide high quality, member focused servicing using knowledge of plans, products, systems, and procedures to meet or exceed member experience
Assist in locating primary care physicians, specialists and dentists
Thoroughly explain wellness care management program benefits to members
Work as a team member to assist nurses in researching providers, eldercare, nursing homes
Concisely and accurately enter documentation into Care Advance
Effectively engage over the phone via both inbound and outbound members that qualify for our clinical programs or those who are interested in learning more about our services
Process provider requests as needed

Requirements:

Lancesoft

06/18/2024

Michigan Center,MI