Job Details
Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.
Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever-expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.
__________________________________________________________________________________________________
Position Details:
The Stella-Jones Railway Ties team is seeking a Customer Support Representative to join our inside sales support team at our Pittsburgh office. In this role, you will be responsible for processing orders, quotes, bids and contracts. Additionally, the position involves answering incoming calls, working directly with customers to help answer questions, working with production plants to ensure delivery schedules meet customer requirements and assisting Regional Sales Managers with quotes as well as gathering sales and marketing information.
This position is newly added due to team growth and will be office-based in Pittsburgh (at 1000 Cliff Mine Road) with an opportunity to work on a hybrid office/remote basis once trained and integrated into the team. For more info about our Railway Ties product line, visit:
Key Duties:
* Enter quotes and orders into the ERP system
* Provide quotes and assist Regional Sales Managers
* Work closely with customers to answer inquiries
* Help coordinate shipments with Plants and Transportation Department
* Update orders with revised delivery dates
* Conduct weekly order status meetings with assigned manufacturing plants
* Perform other job-related duties as assigned
Qualifications:
* Work experience in a customer service or inside sales support role required; Two or more years of experience working with B2B or industrial customers preferred
* Proficiency in Microsoft Office Suite (including Excel) required
* SAP S/4 HANA experience preferred
* Excellent communication skills and proactive attitude with exceptional attention to detail
* French or Spanish language skills a plus
Employee Benefits:
As a Stella-Jones employee, you will have access to excellent benefits and incentives including:
* The security of working for a company designated as an essential workplace
* Comprehensive total benefits package with 3 medical plans to choose from
* Several company-paid benefits including:
* Dental and Vision coverage
* Life insurance and Accidental Death & Dismemberment (AD&D) policies
* Long-Term Disability Coverage
* Access to a robust employee assistance program
* Competitive compensation
* Annual bonus program opportunity
* 401(k) savings plan with generous Company match (150% on the first 4% deferred)
* 2 weeks paid vacation and 9 holidays
* Career advancement opportunities
* Ability to purchase Company stock
Equal Opportunity Employer/Veterans/Disabled
Note for Indeed Applicants - At this time, we are unable to accept an indeed resume. To ensure we have your most up-to-date information, please upload a pdf or word version of your resume during the application process.
Other details
* Job Family Sales
* Pay Type Salary
Apply Now
* Pittsburgh, PA, USA