Job Details
Receptionist | Client Support Assistant
Sapphire Law Group is a different kind of law firm. Attention has been given to every detail to ensure that each client has an exceptional experience by combining personalized relationships with use of the most advanced technology, security and software available.
The mission of Sapphire Law Group is to delight and serve our team, our clients, our community and the legal profession through our exceptional legal expertise, enlightened client experience, and our commitment to excellence through feedback, process, and education.
Our areas of practice include Estate Planning, Trust Administration and Business Formation and Succession Planning.
Our Team is our Greatest Asset
We are looking for a friendly, compassionate, and detail-oriented professional to join our team as a receptionist and client support assistant. The primary objective of this role is to create a warm and welcoming environment for our clients.
We value attorneys and legal staff who are client-service oriented, tech savvy and devoted life-long learners. We are also committed to balance for our attorneys and support staff who enjoy family time and extracurricular activities, in addition to working hard in an environment where every team member is appreciated, valued and respected.
Schedule
- Full-Time - Approximately 40 hours per week. Workdays are Monday-Friday - no weekends or major holidays.
Compensation$22-24 per hour with room to grow
Benefits - Paid vacation, sick, and holidays
- 401K
- Discretionary bonuses
- Upscale and professional work environment
- Fun group of people in an authentic and supportive team atmosphere
- Mentoring in the legal field, continuing education opportunities and extensive training on custom legal software, project management software, CRM software and processes and custom software
- Employer paid training / testing to obtain Notary Public Certification
Attributes of a Strong Candidate - High school diploma. Additional college coursework and certification in Office Management is a plus
- Must be willing and capable of becoming a Notary Public (at firm's cost)
- Proven work experience as a receptionist, administrative assistant or similar office role
- Must have hospitality-forward, customer-service oriented mindset
- Willingness to learn and receive feedback
- Proficiency with macOS and Microsoft Office
- Hands-on experience with office equipment (e.g., scanners and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive
- Excellent organizational skills
- Time-management skills, with the ability to prioritize tasks
Primary Responsibilities - Greet clients upon arrival to our office
- Review daily calendar to anticipate in office appointments
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable
- Provide basic and accurate information in-person and via phone/email/text
- Receive, sort, scan and distribute daily mail and client documents, as needed
- Order office supplies and keep inventory
- Perform office opening and closing duties
- Perform other clerical duties such as filing, scanning and photocopying
- Provide client file administration (opening, closing, maintaining files as well as scanning and renaming of files)
- Prepare estate planning and business planning signing packages, trust administration signing packages and closing materials
- Introduction to court filings and case management for probate and related matters
- Assist clients in scheduling appointments and making payments
- Communicate with (prospective) clients through email, text messages and phone calls
- Contribute to, and improve, the firm's documented processes
Do you think you have what it takes to join our team? If so, we look forward to receiving your resume!Sapphire Law Group is committed to the principles of equal employment opportunity for all employees and applicants and, in accordance with the applicable federal and state laws, does not discriminate on the basis of sex, race, creed, color, religion, matriculation or political affiliation, national origin, alienage or citizenship status, ancestry, age, marital status or partnership status, family responsibilities, disability, medical condition, personal appearance, genetic information, predisposing genetic characteristics, sexual orientation, military status, status as a victim of domestic violence, stalking and sex offenses, arrest or conviction record, or on any other basis prohibited by law.